On-demand service
That’s what AZZLY is all about. We’re here to support your needs, whether it’s accessing our software as a service (SaaS) or engaging with us for implementation, training, support or consulting. We’re at your service.
AZZLY’s SaaS technology platform provides stable, secure and continuous access to our solution from wherever you need it. Our implementation and training services get your practice up and running fast. We’ll even help you optimize your practice with our site survey and workflow analysis services. Our solution and services are customized to fit your needs and schedule, whether that entails accessing information online or directly contacting one of our representatives for assistance, training or support. Our online resources are available 24x7 and include Web-based training tutorials, user manuals and technical support. Phone-based services include training, customer service, technical support and clinical support. In addition, our regional technical support staff is always nearby, allowing you to quickly get onsite support to resolve your issues.
User Training ― Multiple training options are available to fit your needs and learning style. Online tutorials are available 24x7, and are designed to guide users in the effective use of AZZLY’s EHR/PM/PHR capabilities. Onsite training is also available. Get up and running fast. AZZLYs “e Squad” provides rapid implementation and training services, followed up with superior customer service and support.
Implementation ― We’re on call and ready to support your AZZLY go live. Implementation and configuration is available via the Web and phone, as well as onsite visits from our team.
Customer Service ― Our representatives are available to help you address issues, order additional services or manage your account.
Technical Support ― Telephonic and online technical support services are available during normal business hours. Our regional technical support staff is always nearby and is available for onsite visits to address your needs.
Clinical Support ― Our team is available to help you adapt to using EHR technology, work with your staff to take advantage of the wealth of patient information within the solution or adjust processes to maximize efficiency.
Webinars – The AZZLY Team is here is support our user group. We offer webinars that can address user’s needs and suggestions on a timely basis.
Customization – At AZZLY we understand ever workflow is different. We are here to serve you. If there are special features or functions that you need for workflow AZZLY will assist in figuring out the best solution for you.
Ongoing Client Support - The AZZLY “E” Team is at your service.